Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities.        

By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones.

Kentro is hiring for Endpoint Engineering Management and Reporting Technical Staff Lead to support our Veterans Affairs ESOM contract.

The Endpoint Engineering Management and Reporting (EEMR) Technical Staff Lead provides technical leadership across the engineering, integration, and availability of the agency’s Enterprise Endpoint Management and Reporting architecture and infrastructure, ensuring the stability, scalability, and performance of endpoint management platforms and reporting capabilities.

This role serves as the lead for the contracting team while working in close partnership with the agency’s EEMR team, leadership, and key stakeholders. As a senior technical lead, this individual serves as a trusted advisor to the client, supporting endpoint management strategy, reporting frameworks, tool optimization, and data-driven decision-making.

The EEMR Technical Staff Lead plays a key role in expanding the Desktop, Device, and Endpoint Engineering (DDE) division’s ability to meet growing operational demands by helping to establish and mature a dedicated support team. This includes shaping processes, contributing to, and operationalizing standards, and ensuring consistent, high-quality delivery.

This role also supports efforts to improve visibility into endpoint health, compliance, and performance through enhanced reporting and analytics, while partnering with cross-functional teams to streamline operations and deliver reliable, actionable insights for both operational and strategic decision-making.

This is a high-visibility role supporting the agency’s endpoint strategy, responsible for shaping how endpoint data is managed, reported, and used to drive decisions. The ideal candidate brings both deep technical expertise and the ability to translate complex operational data into clear, actionable insights for leadership.

Location: This position can be performed remotely within the United States and will support Eastern Time working hours.

• Lead the design and implementation efforts for the contracting team in support of enterprise endpoint management and reporting solutions.
• Oversee the performance, availability, and scalability of endpoint management platforms (e.g., Intune, MECM/SCCM, JAMF) and associated reporting infrastructure.
• Partner with engineering, security, and operations teams to support alignment across endpoint lifecycle management, policy enforcement, and reporting accuracy.
• Serve as a technical advisor to the client, providing recommendations on tools, architecture, and strategies to improve endpoint management and reporting capabilities.
• Contribute to and help operationalize standards, processes, and governance to support a scalable and sustainable endpoint management and reporting function.
• Support the maturation of the Endpoint Engineering support team, including knowledge transfer, process development, and technical oversight.
• Identify risks, gaps, and opportunities across the endpoint ecosystem and drive mitigation strategies in coordination with stakeholders.
• Ensure alignment with agency security, compliance, and performance requirements across all endpoint management and reporting activities.
• Establish and maintain engineering and reporting standards for the contracting team while reviewing team deliverables to ensure quality, consistency, and accuracy across all outputs.

Enterprise Reporting & Analytics Leadership

• Lead the development and delivery of enterprise-level operational reports to support endpoint management and engineering activities across the environment.
• Oversee the design and implementation of web-based SQL reports and Power BI dashboards used for operational monitoring and executive-level reporting.
• Establish and maintain enterprise dashboards that provide clear, real-time visibility into endpoint health, performance, and service delivery.
• Develop and deliver enterprise scorecards that summarize endpoint management performance, compliance posture, and key operational metrics.
• Ensure reporting outputs are accurate, consistent, and aligned with agency priorities, enabling leadership to quickly assess progress, risks, and areas requiring attention.
• Provide regular technical support reporting that captures Level 4 field support activities, including trends, service volumes, and key insights from the reporting period.
• Translate complex operational data into clear, actionable insights that support decision-making at both the technical and executive levels.

Supervisory Duties

• Provide day-to-day leadership and guidance for assigned contracting team members.
• Delegate tasks effectively, ensuring clarity of expectations and accountability for deliverables.
• Ensure the quality, consistency, and timeliness of team outputs in alignment with engineering standards and client expectations.
• Mentor team members and support their ongoing skill development, particularly in endpoint management and reporting capabilities.
• Foster a collaborative, high-performing team environment that encourages knowledge sharing and continuous improvement.
• Monitor team performance, identify areas for growth, and provide constructive feedback to support individual and team success.

• Education:
• Experience:
• Technical Skills: 

 Preferred Qualifications:  

• Nice to have but not required

Clearance Requirement:

• US Citizen or Green card holder
• Willing and able to obtain and maintain Public Trust Clearance 
• Must meet updated ID requirements: https://www.gsa.gov/technology/it-contract-vehicles-and-purchasing-programs/federal-credentialing-services/get-appointment-help/bring-required-documents
  • If you do not currently meet the ID requirements outlined, you must be willing and able to update your current forms of ID in a timely manner to complete the suitability process successfully. 

The Company

We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence.

We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015), two CMMI ML 3 ratings (DEV and SVC) and CMMC Level 2 Certification.

Industry Recognition

Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C.

Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award

Benefits

We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more.  We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development.  Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development.

We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy.

Commitment Equal Opportunity Employment & VEVRAA

Kentro is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law.

Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements.

As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness.

We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility.

Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness.

How to Apply

To apply to Kentro Positions- Please click on the job link and then click the blue “Apply” button at the top right of Job Description. Please upload your resume and complete all the application steps. You must fully submit the application for Kentro to consider you for a position.  If you need alternative application methods, please email careers@kentro.us and request assistance.     

Accommodations

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email careers@kentro.us.